Zotti Coach App
Privacy
**Knowledge Gain** (knowledgegain.com) operates **Zotti Coach**, an AI-powered life coaching service. This Privacy Policy explains how we collect, use, store, and protect your information when you use Zotti Coach. By using the Service, you agree to the practices described here. This policy should be read together with our [Terms of Service]
(https://www.knowledgegain.com/zotti-coach/terms).
## 1. Who We Are
In this policy, “we,” “us,” or “our” refers to Knowledge Gain (and any affiliates or service providers that help us operate Zotti Coach). “You” or “your” refers to you as a user of the Service.
## 2. Information We Collect
We collect information you provide and information that is generated when you use the Service.
**Account and profile information**
- **Username and password** – We store your username and an encrypted (hashed) version of your password so you can log in securely.
- **Email** – If you provide an email when you register or in your profile, we store it for account recovery, communications, and (where applicable) receipts.
- **Profile details** – If you complete your profile in the app, we store your first name, last name, and optionally a profile image URL. We use your first name to personalize your coaching experience (e.g., how Coach Zotti addresses you).
- **Terms acceptance** – When you agree to our Terms of Service and Privacy Policy, we record the date and time of your acceptance.
**Information created when you use the Service**
- **Goals** – The goals you create (e.g., category, description, status, and how you feel about them).
- **Coaching sessions and messages** – Your chat conversations with Coach Zotti, including session summaries we generate.
- **Assignments** – Assignments created during or after sessions and whether you have completed them.
- **Progress and usage** – We may store data related to your progress and use of the Service (e.g., session history, reflections) to provide and improve the coaching experience.
**Technical and device information**
- When you use the web or (in the future) mobile app, we may receive information such as your IP address, browser or device type, and similar technical data that is commonly collected by web and mobile services. We use this as needed to operate, secure, and improve the Service.
## 3. How We Use Your Information
We use the information we collect to:
- **Provide the Service** – Create and manage your account, run coaching sessions, personalize responses (e.g., using your first name), store your goals and progress, and show you your history and assignments.
- **Improve the Service** – Understand how the Service is used and improve features, security, and performance.
- **Communicate with you** – Contact you about your account, important changes to the Service or our policies, or (with your consent where required) marketing.
- **Comply with the law** – Meet legal obligations and respond to lawful requests from authorities.
- **Enforce our terms** – Protect our rights and enforce our [Terms of Service]
(https://www.knowledgegain.com/zotti-coach/terms).
We do **not** sell your personal information to third parties for their marketing purposes.
## 4. How We Share Your Information
We may share your information in the following situations:
**Service providers**
- **AI / coaching responses** – To provide Coach Zotti’s responses, we send your messages and relevant context (e.g., your goal, session history) to a third-party AI provider (e.g., OpenAI). That provider processes the data according to its own privacy policy to generate responses. We choose providers that are used widely for this type of service and that commit to appropriate data handling practices.
- **Hosting and infrastructure** – We may use service providers for hosting, storage, and other technical operations. Those providers process data on our instructions and are bound by confidentiality and data protection commitments.
**Legal and safety**
- We may disclose your information if required by law, court order, or government request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others, or to detect or prevent fraud or abuse.
**Business transfers**
- If we sell, merge, or transfer part of our business, we may share your information with the relevant parties as part of that transaction, subject to the same privacy protections.
We do **not** sell or rent your personal information to third parties for their marketing.
## 5. Data Retention
We keep your information for as long as your account is active and as needed to provide the Service and comply with our legal obligations. If you delete your account (see “Your rights” below), we will delete or anonymize your account data and associated coaching data in accordance with our deletion process and applicable law. Some information may be retained where required for legal, security, or legitimate business purposes (e.g., backup cycles, dispute resolution).
## 6. Security
We use reasonable technical and organizational measures to protect your information, including encryption of passwords and secure handling of data in transit and at rest. No system is completely secure; we encourage you to use a strong password and to keep your login details confidential.
## 7. Your Rights and Choices
Depending on where you live, you may have certain rights regarding your personal information. We support the following:
**Access and correction**
- You can view and update much of your information directly in the app (e.g., profile, email). For other requests, contact us using the details below.
**Account and data deletion**
- You may delete your account and associated data at any time using the “Delete my account” (or equivalent) option in the app. We will delete your account and the personal and coaching data we hold about you, subject to any legal or operational retention requirements. This supports your right to erasure under laws such as the GDPR.
**Data portability**
- Where required by law, you may request a copy of your data in a portable format. Contact us to make such a request.
**Opt-out of marketing**
- If we send marketing communications, we will include a way to opt out. You can also contact us to unsubscribe.
**Withdraw consent**
- Where we rely on your consent to process your data, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing before withdrawal.
To exercise these rights or ask questions, use the contact information at the end of this policy. If you are in the European Economic Area or the UK, you also have the right to lodge a complaint with your local data protection supervisory authority.
## 8. Children
Zotti Coach is not intended for users under 18 (or under the age of majority in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us and we will delete it promptly.
## 9. International Transfers
Your information may be processed in countries other than your own, including where our service providers operate. We ensure appropriate safeguards (e.g., contracts, standard contractual clauses, or other approved mechanisms) are in place when required by applicable law for such transfers.
## 10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post the updated policy at this URL (or a successor URL) and update the “Last updated” date. If changes are significant, we may notify you by email or through the Service. Your continued use of the Service after the updated policy is posted constitutes acceptance of the changes. We encourage you to review this policy periodically.
## 11. Contact Us
For questions about this Privacy Policy, your personal information, or to exercise your rights, contact us at:
You can also reach us via the contact options on https://www.knowledgegain.com.
Thank you for trusting Zotti Coach with your information.
